Professional consultant focused on bridging communications gaps between ends users, sales, and service organizations. I have over 25 years of experience in marketing and technical communications, including design, management, writing and training for both sales and technical services professionals. I also bring experience in systems analysis and information architecture to bear in a range of business and technology areas:
- Collaboration systems consulting
- Sales technical training
- Services training development
- Marketing management
- Relationship marketing
- Marketing communications
- Branding
- Documentation management
- Technical writing
Recent Operational and Client Experience
Collaboration Software Pilot
Defined and managed a pilot rollout of collaboration software (eRoom) for teams
and projects for large pharmaceutical company. Customized eRoom environments
for teams, rolled out product, coached users, and provided technical support
for teams during pilot. Met sponsor goal of understanding requirements
for corporation-wide implementation and rollout and to identify needs for policies
and procedures for using tool.
Organizational Analysis for Government Research Agency
Created organizational maps of formal and informal networks used to develop
agency research agenda; provided analysis of transactions/exchanges that underpin
those networks (used ValueNet methodology).
Customer Profile Development
For national broadcasting corporation, conducted structured interviews to provide
data for developing customer profiles used in creation of a broadband product
concept (used Conceptual Design methodology developed by InContext Enterprises).
Training Course Development for Technology Services
Developed training for senior technical support personnel who work on sophisticated
storage management and virtualization products; included courses on storage appliance,
storage management software, and tape library systems.